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用户对期货通PC的满意度尚可(3.76分),与24年中基本持平,推荐意愿尚可(NPS:2.0%),较24年中大幅提升。
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","textContent":"用户对期货通PC整体满意度尚可(3.76分/满分5分)分值与24年中(3.68分)基本持平。
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","textContent":"用户对期货通PC推荐意愿尚可,净推荐值为2.0%,相较24年中(-6.8%)提升明显,并且自21年以来首次达到正值。
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"},"mark":"vue-text-1735117507750","style":{"width":1000,"height":"","padding":{"vertical":10,"horizontal":60},"index":"top","currentPosition":"exact","position":"relative","pos":{"left":60,"right":"","top":10,"bottom":""},"zIndex":507,"align":"center"},"baseEvent":[],"clientRects":{"x":232,"y":-74.0390625,"width":1224,"height":48,"top":-74.0390625,"right":1456,"bottom":-26.0390625,"left":232}},{"detail":{"name":"vue-text","content":"将期货通PC各功能/服务作为推荐意愿的子项进行归因分析,当前亮点功能包括交易功能、操作便捷性、软件整体视觉感受以及软件速度/流畅性/稳定性;此外多账户交易功能因其子项NPS较高,对推荐意愿的正面贡献最高。/span>
","textContent":"将期货通PC各功能/服务作为推荐意愿的子项进行归因分析,当前亮点区域的功能包括交易功能、操作便捷性、软件整体视觉感受以及软件速度/流畅性/稳定性;
多账户交易功能因其子项NPS较高,对推荐意愿的正面贡献总体最高。
行情功能属于改进区,其子项NPS略低但用户关注度很高,后续针对性优化的优先级最高。
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"},"mark":"vue-text-1735117507754","style":{"width":1000,"height":"","padding":{"vertical":10,"horizontal":60},"index":"top","currentPosition":"exact","position":"relative","pos":{"left":60,"right":"","top":10,"bottom":""},"zIndex":507,"align":"center"},"baseEvent":[],"clientRects":{"x":232,"y":1043.328125,"width":1224,"height":48,"top":1043.328125,"right":1456,"bottom":1091.328125,"left":232}},{"detail":{"name":"vue-text","content":"期货通客户端交易功能中,止盈止损、画线下单等功能表现较好,但个性化设置、账户分析等功能仍有改进空间。值得注意的是,止盈止损功能评价差异较大,可能需要进一步优化以满足不同用户需求。
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值得注意的是,止盈止损功能评价差异较大(认为做的好的和做的不好的用户比例都较高),可能需要探索用户的多样化需求并针对性优化。
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"},"mark":"vue-text-1735117507757","style":{"width":1000,"height":"","padding":{"vertical":10,"horizontal":60},"index":"top","currentPosition":"exact","position":"relative","pos":{"left":60,"right":"","top":10,"bottom":""},"zIndex":507,"align":"center"},"baseEvent":[],"clientRects":{"x":232,"y":1541.3359375,"width":1224,"height":48,"top":1541.3359375,"right":1456,"bottom":1589.3359375,"left":232}},{"detail":{"name":"vue-text","content":"期货通客户端的行情功能中指标功能、画线功能和分时K线表现较好,但同时用户希望对指标功能、自编指标和预警功能进行改进。
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指标功能同时也是用户认为最需要改进的功能,此外值得关注的功能还包括预警和自编指标。
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"},"mark":"vue-text-1735117507760","style":{"width":1000,"height":"","padding":{"vertical":10,"horizontal":60},"index":"top","currentPosition":"exact","position":"relative","pos":{"left":60,"right":"","top":10,"bottom":""},"zIndex":507,"align":"center"},"baseEvent":[],"clientRects":{"x":232,"y":2014.8671875,"width":1224,"height":48,"top":2014.8671875,"right":1456,"bottom":2062.8671875,"left":232}},{"detail":{"name":"vue-text","content":"期货通PC的期权功能改进需求主要集中在提供分析工具、支持策略和优化数据展示等方面,反映了用户对更专业、更易用的期权交易功能的迫切需求。
","textContent":"期货通PC期权功能最需要改进的为提供期权分析工具、其次是需要支持期权策略和优化数据展示。
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"},"mark":"vue-text-1735117507763","style":{"width":1000,"height":"","padding":{"vertical":10,"horizontal":60},"index":"top","currentPosition":"exact","position":"relative","pos":{"left":60,"right":"","top":10,"bottom":""},"zIndex":507,"align":"center"},"baseEvent":[],"clientRects":{"x":232,"y":2463.921875,"width":1224,"height":48,"top":2463.921875,"right":1456,"bottom":2511.921875,"left":232}},{"detail":{"name":"vue-text","content":"期货通PC用户最常遇到的性能问题是数据延时、数据不刷新和客户端响应慢等。
对比2024年中,操作后客户端响应慢的问题有明显改善,然而数据不刷新的问题略有增加。
","textContent":"期货通PC用户最常遇到的性能问题是数据延时和操作后客户端响应慢。
对比2024年中,操作后客户端响应慢的问题有明显改善。
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"},"mark":"vue-text-1735117507766","style":{"width":1000,"height":"","padding":{"vertical":10,"horizontal":60},"index":"top","currentPosition":"exact","position":"relative","pos":{"left":60,"right":"","top":10,"bottom":""},"zIndex":507,"align":"center"},"baseEvent":[],"clientRects":{"x":232,"y":2937.453125,"width":1224,"height":48,"top":2937.453125,"right":1456,"bottom":2985.453125,"left":232}},{"detail":{"name":"vue-text","content":"期货通PC用户反馈的主要操作问题是\"功能布局不合理、不好找\"。
与2024年中相比,大多数操作问题的反馈比例有所下降,\"功能布局不合理、不好找\"虽然仍为主要问题,但降幅明显,\"按钮太小或太集中,容易误点\"这一问题比例相较年中有所升高。
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与2024年中相比,大多数操作问题的反馈比例有所下降,功能操作步骤太多这一问题降幅最明显。
按钮太小或太集中,容易误点这一问题比例相较年中有所升高。
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